Technical Customer Support Representative

Our Company:

Starforge Systems was built around the core idea of making products that set a new standard in computer gaming. We were founded by a team of industry veterans alongside a group of content creators in August 2022. We set out to change the standard for customer service, build quality, and cable management in the industry, while still making sure our computers were affordable and accessible.

Schedule: Tuesday - Saturday, preferably from 10am - 6pm CT

Job Duties:
?dentify, investigate, and resolve customer questions or problems with computer software and hardware
?rovide email, chat, and telephone support to end-users experiencing technical difficulties
?pply knowledge of computer software, hardware, and procedures to solve problems
?uides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
?dentify and escalate support situations requiring urgent attention
?rack and route support requests via computerized ticketing system; thoroughly document resolutions
?tay current with product upgrades, system information, and business updates
?ollaborate with other team members to research and resolve problems
?erform other related duties as assigned

Required Skills/Abilities:
?roficient with or the ability to quickly learn an array of computer hardware and software.
?horough understanding of computer software and hardware, including desktop computers, network devices, and peripherals.
?xcellent verbal and written communication skills
?xcellent interpersonal and customer service skills
?rofessional and pleasant telephone manner
?bility to explain technical issues to technical and nontechnical customers
?trong analytical and problem-solving skills.
?roficient with Microsoft Office Suite or related software.
?illingness to have telephone conversations monitored for quality assurance.

Education and Experience:
?ssociate's degree in Computer Science or related field preferred
?+ years of experience in customer technical support preferred

Physical Demands:
?ble to sit for the duration of the workday
?ble to use a keyboard, headset, and computer monitor for the workday
?ealth Care Plan (Medical, Dental & Vision)
?etirement Plan (401k)
?aid Time Off (Vacation, Sick & Public Holidays)
?hort Term & Long Term Disability
?ork From Home

Apply!