Remote Call Center Rep

Pay Rate: $17/hr

Work Model: They will train Onsite, then remote if performance expectations are met. (must still be able to go into the office when needed, or in the event of a power or internet outage, etc...

Location: Louisville, KY 40219

Start Date: 9/16/24

Summary:
? Handle inbound and/or outbound phone calls to/from patients, caregivers, and providers.
? Provide appropriate customer service and an effortless experience to the caller.
? Provide accurate information to the caller.
? Process refills and schedule shipments for patients or providers.
? Resolve the callers? needs.
? Provide appropriate follow-up and next steps for caller.
? Follow Cover My Meds policies and procedures.
? Ability to work a flexible work schedule.

Requirements:

must be able to go to the KY Board of Pharmacy and register for the Pharmacy Tech Certification which cost them about $26.

? Previous call center experience preferred (at least 1 year CC exp)
? Previous healthcare experience desired
? Excellent interpersonal communication skills
? Strong problem-solving skills
? Proficient with Microsoft Office
? Able to type 35 wpm or greater..

Company DescriptionThe professional staffing division of EmployBridge, America's Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics

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