Customer Service Representative - Standard Life

Customer Service Representative - Standard Life

Salary: From ?21840-?23000

Customer Service Representative

?21,840 - ?23,000 per year

Monday-Friday, 9am-5pm, 35 hours per week

Hybrid remote - Combination of work from home and in office

Standard Life House, Edinburgh, EH1 2DH

So, what does the role entail?

You'll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter.

Many new colleagues come from contact centres, retail, hospitality, or travel backgrounds, so financial services experience isn't required; comprehensive training will be provided.

We support our colleagues with competitive benefits:
?o weekend working.
?1 days annual leave (including UK Bank Holidays).
?nnual discretionary bonus eligibility.
?erks at Work (online discounted shopping).
?ar lease scheme and Jaguar Land Rover discount.
?ycle to Work scheme and interest-free season ticket loans.
?nnual volunteering day.
?upportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
?ellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
?ontributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
?ersonal and career development opportunities within Diligenta.

Join our team if you're...
?assionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure.
?omeone who has excellent listening, verbal and written communication skills and able to simplify complex matters whilst providing outstanding service.
? problem solver, flexible, and adaptable to changing priorities.
?omfortable switching between multiple IT applications with attention to detail.
?roficient in Microsoft Office (Word & Excel).
?xcited to work with great people and create a supportive workplace.
?assionate about learning and sharing knowledge to enhance skills and develop best practices.

Who is Diligenta?

Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK!

Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.

Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.PandoLogic. Keywords: Customer Service Representative, Location: Dalkeith, SCT - EH22 2GQ

Apply!