Digital Direct Agent - Remote/West Coast

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Job Description:

Job Summary ?igital Direct Agent
?his position is a WFH position.*

The Digital Direct Agent is responsible for growing customer revenue in the Digital Direct Segment. He/She uses available resources to learn customers businesses, identify business needs, and follows up on Digital Opportunities resulting from Digital Marketing efforts and nurture programs about UPS? products and services to meet SMB shipping needs.

This position is responsible for revenue growth in the Digital Direct Segment by following up on sales escalations surfaced from internal and external sources and conversion of digital opportunities surfaced through Digital Marketing efforts and channels.

Performs Pre-call customer research and Strategy Development
?orks with Digital Marketing to understand segment digital messaging, the products being positioned, and the actions UPS customers are being encouraged to take.
?ses sales and marketing tools to research customer business, prioritize new business opportunities, and convert growth opportunities

Maintains industry and product knowledge to address potential customers business needs
?aintains up-to-date knowledge of UPS? products and services to generate solutions that meet customer needs in the Digital Direct Segment
?esearches competitor strategies, capabilities, and pricing patterns to identify ways to position UPS? products and services advantageously

Positions and applies UPS Value Proposition to retain, penetrate, and convert business
?uestions customers to learn about their businesses and industries, go-to-market strategies, and shipping needs.
?ses knowledge of customers?usinesses to demonstrate how UPS? products, services and value propositions can support and help customers achieve their business objectives.
?ollows-up on digital opportunities and uses Customer Relationship Management (CRM) systems to documents sales efforts (e.g., call notes, billing updates, etc.).
?ses Microsoft office 365 and other designated tools synchronize tasks and schedule customer interactions
?ses various channels to connect with customers, position UPS products and services, pricing, and account solutions to retain and penetrate current business.

Responds to customer segment inquires
?ducates customers to use existing service channels or redirects service issues to appropriate groups to expedite problem resolution.
?esponds to customer product questions and inquires to meet customer needs
?rovides escalated customer service and support when necessary to resolve customer concerns
?rovides feedback to new product and digital marketing teams to develop future UPS SMB solutions for customers

Employee Type:
Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

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