Customer Service Representative (FT Mon-Friday 8:30a - 5:00p)

Remote, USA Full-time Posted 2025-05-14

Summary

Communicates with internal and external individuals to obtain information, resolve issues, and maximize reimbursements for services. Monitors accounts to ensure correct reimbursement is received. Works closely with the manager and supervisors in formulating and implementing departmental objectives

Primary Responsibilities
?nswers incoming calls.
?ay provide coordination of billing activities among peers, including recognition of problems and researching options for the manager.
?erforms billing/verification as assigned.
?alculate out of packet amounts for advanced services.
?ontact patient with anticipated amount due.
?esponds to inquiries regarding patient accounts with appropriate and accurate information in a professional manner.

Education, Experience, and Knowledge
?igh School diploma or equivalent.
?wo years of experience in medical billing and insurance verification.
?wo years of experience in a customer service environment.
?extGen EPM software experience a plus.
?pic software experience a plus. Skills and Abilities
?ust have keyboarding skills, be familiar with the Windows environment and have an understanding of various payer verification/claims software.
?vidence of excellent communication skills both oral and written including the ability to spell accurately and write legibly.
?xcellent customer service skills.
?ust be very detail oriented

Physical Requirements
?ontinuous sitting.
?requent use of computer (repetitive fine hand manipulation) and simple grasping of items.
?ccasional bending and twisting of neck and back, standing and/or walking, lifting/carrying of items up to 25 lbs.

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Customer Service Representative (FT Mon-Friday 8:30a - 5:00p)

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