Customer Service Representative/Dispatcher

Job Overview:

We are seeking a dedicated Customer Service Representative/Dispatcher to join our team. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service. Part time, 16-24 hours, two to three 8 hour days per week to start with possibility of going to full time...

Duties:

? Answer the phone quickly and professionally, establishing customer rapport, and encouraging repeat business

? Evaluate customer calls/emails/texts and other inquiries and assign the best technician to each service appointment.

? Relay accurate information to technicians, ensuring proficient, quality customer experiences.

? Manage the whereabouts and needs of every technician in the field.

? Record the results of each service call and maintain lead tracking and call logs.

? Respond to customer requests, resolving issues and promoting Wired Electrical Contractors.

? Submit all Tesla forms

? Track and manage any warranty issues

? Update customers throughout the day on the technician's progress.

? Follow up on leads and unsold work from our technicians.

? Solicit customer feedback

? Schedule project inspections and communicate with Inspectors and homeowners

? Be familiar with our company, products, and services so many questions can be answered without consulting others.

? Take and deliver messages as appropriate. Ensure messages are received and follow up is appropriate.

? Alert managers quickly to significant customer issues.

? Maintain customer database and schedule

Qualifications:

? Proven track record in customer service.

? IT competent; good typist and proficient with phone systems.

? Highly organized with exceptional follow-through abilities.

? Strong verbal and written communications.

? Ability to build trust and defuse conflict.

? Highly motivated, flexible with a great attitude

? Must live near the Marlborough/Hudson area for occasional meetings.

If you meet the qualifications listed above and are passionate about delivering top-notch customer service, we encourage you to apply for this exciting opportunity.

Job Type: Part-time

Pay: $17.00 - $20.37 per hour

Expected hours: 16 ? 24 per week

Schedule:
? 8 hour shift
? No weekends

Experience:
? Dispatching: 1 year (Preferred)

Location:
? Middlesex County, MA (Required)

Work Location: Remote

Apply!