Customer Service Representative

As a Remote Customer Service Representative for Travel, you will play a crucial role in providing exceptional customer service to clients with their travel-related inquiries and concerns. Your responsibilities will include: ? Responding to customer inquiries via phone, email, and chat regarding travel bookings, reservations, and general travel information ? Assisting customers with booking... flights, hotels, rental cars, and other travel services according to their preferences and budget ? Providing guidance and support to customers in navigating travel websites and online booking platforms ? Resolving customer issues and complaints in a professional and timely manner, ensuring customer satisfaction ? Educating customers on travel policies, procedures, and travel-related regulations ? Collaborating with internal teams such as reservations, sales, and operations to address customer needs effectively ? Maintaining accurate records of customer interactions, transactions, and feedback ? Upselling additional services or travel packages to enhance the customer experience and increase revenue Requirements: ? Previous experience in customer service or a related field is preferred but not required ? Excellent communication skills, both verbal and written ? Strong problem-solving abilities and a customer-focused mindset ? Proficiency in using customer relationship management (CRM) software and online communication tools ? Ability to work independently and efficiently in a remote work environment ? Knowledge of travel industry trends, destinations, and travel booking platforms is a plus ? Flexibility to work in shifts, including evenings, weekends, and holidays as needed If you're passionate about helping customers and thrive in a remote work setting, this could be an exciting career opportunity for you! Powered by JazzHR shtDw4xOLI

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