Customer Service Agent - Starting at $17.00/hour - Remote

Employer Industry: Healthcare Services
Why Consider This Job Opportunity...
? Starting salary up to $17.00/hour
? Opportunity for career growth within the organization
? Fully remote work position
? Comprehensive benefits package including medical, dental, and vision insurance
? Structured work environment with provided equipment
? 40-hour work week with potential for overtime
What To Expect (Job Responsibilities)
? Respond to incoming calls and emails from members, pharmacies, and doctor's offices regarding medication and benefits inquiries
? Investigate and resolve member inquiries promptly or escalate as needed
? Adhere to HIPAA guidelines and departmental procedures
? Perform other duties as assigned
What Is Required (Qualifications)
? High School Diploma or GED
? 1 year of customer service experience
? Eligibility to work in the United States without sponsorship
? Strong PC skills and ability to navigate multiple software systems
? Excellent communication skills and attention to detail
How To Stand Out (Preferred Qualifications)
? Previous call center experience, especially in the Healthcare industry
? Experience working remotely
? Fluency in Spanish
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