WFH Remote Customer Service/Data Entry Representative (remote)

Full Job Description

The Medical Record Coordinator is responsible for performing quality checks on automated reports, received scans, and guaranteeing electronic filing for assigned products and the corresponding members. The Medical Record Coordinator collaborates with multiple departments to obtain and confirm necessary documents are in place and properly set-up in the Electronic Medical System (EMS) database.

This position is 100% remote
? Performs quality checks to maintain the integrity of events and criteria for reporting purposes.
? Processes members? electronic documents, proof of data for inaccuracies, and any other missing information.
? Resolves discrepancies identified using standard procedures and/or returning incomplete documents to their respective departments for correction and resolution.
? Responds and coordinates field assignments for Interpreters by checking availability and assigning staff as appropriate taking location into consideration.
? Facilitates manual mailings for other departments.
? Move existing members, auto-enrollees and dis-enrollments to and from the appropriate line of business lists in the centralized NY State Uniform Assessment System (UAS) for Integrated Products.
? Additional duties as assigned.

Minimum Qualifications:

HS diploma/GED

Preferred Qualifications:

Ability to prioritize and follow through on assigned tasks.

Proficiency in navigating the Internet.

Ability to work with multiple electronic documentation systems simultaneously.

Ability to troubleshoot or explain basic hardware and software errors and work with a Technician remotely to perform step-by-step repairs.

Work experience with an electronic patient health information (PHI) database (medical records database).

Microsoft Excel skills including edit, search, sort/filter, format using already created pivot tables to locate information.

Data entry/database management experience with Microsoft Excel and other systems/ applications.

Attention to detail performing quality checks and proofreading.

Work experience in a healthcare environment.

Knowledge of Medicare, Medicaid, or managed care and medical terminology.

Please note: Since we care so greatly about our employees' and members' wellbeing, Healthfirst is moving to an environment where our employees are fully vaccinated against COVID-19. As a prospective new team member, you must be fully vaccinated with a CDC/FDA approved COVID-19 shot(s) to work in our offices. If you are selected to interview for this role, we will explain our vaccination policy in further detail and ensure you are comfortable moving forward with this company policy.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

EEO Law Poster and Supplement

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