Web Chat Sales Consultant

Overview

Join our team as a Web Chat Agent, where you will engage with customers in online conversations about automotive and recreational vehicle sales, service, finance, and general inquiries. Your role is to represent our dealer clients positively online and convert these interactions into valuable leads, enabling them to generate revenue from their website traffic...

Key Responsibilities
? Handle a diverse range of customer inquiries via online chat
? Provide accurate and timely information regarding products and services
? Assist in scheduling appointments by narrowing down appointment details
? Develop and maintain an up-to-date knowledge base of products and services
? Capture and document customer contact information for lead generation
? Summarize interactions to inform client reviews based on customer needs

Qualifications
? Previous experience in retail customer service or the automotive industry is preferred, but not required
? Typing speed of at least 35 WPM, with 40 WPM or higher preferred
? Basic knowledge of internet and Windows-based computer skills
? Strong multitasking abilities, with gaming experience viewed favorably
? Positive and professional demeanor is essential
? Excellent written and verbal communication skills
? Adaptability to change in a fast-paced environment is crucial

Requirements
? Exceptional customer service skills and ability to thrive in a dynamic work environment
? A pleasant, patient, and friendly attitude toward customers
? Strong decision-making and analytical skills
? Proficiency in spoken and written English
? Fast typing skills are advantageous, with a minimum requirement of 35 WPM
? Ability to pass a background check
? A High School Diploma, GED, or equivalent certification is necessary
? Preferred experience of 2 years in an office setting, customer interaction, or call center environment

Employment Type: Full-Time

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