Web Chat Representative

Job Description:

As a Web Chat Representative at Netflix in our San Jose, California office, you will be responsible for providing exceptional customer service and support through web chat interactions. This entry-level position is perfect for individuals with a passion for delivering excellent customer experiences and problem-solving skills...

Responsibilities:
• Engage with customers through web chat to provide support, answer questions, and resolve any issues they may have
• Utilize resources and research skills to find solutions and provide accurate information
• Maintain a positive and professional attitude while communicating with customers
• Adapt to changing situations and handle challenging customer interactions with resilience
• Collaborate with other team members to ensure a seamless and efficient customer service experience
• Keep up-to-date with product updates, policies, and procedures to provide accurate information to customers

Requirements:
• 1 year of experience in a customer service or related role
• Excellent communication skills, both written and verbal
• Ability to multitask and prioritize tasks effectively
• Strong research skills to find solutions and troubleshoot issues
• Adaptability to thrive in a fast-paced and changing environment
• Resilient mindset to handle difficult customer interactions with professionalism
• Motivated to deliver high-quality customer service and exceed expectations

Personality Traits:
• Resilient
• Motivated

Soft Skills:
• Research
• Adaptability

Benefits:
• Training & professional development opportunities
• Remote work flexibility
• Medical coverage

Working Environment:
At Netflix, we strive to cultivate leaders who foster inclusivity and mentorship. We provide a supportive and collaborative work environment where all team members are valued and encouraged to grow and succeed.

Deadline to Apply: 2024-07-22

Equal Opportunity Statement:
Netflix is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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