Transportation Representative NOC ATS, ATS RAIL/AIR

Description

Job Description for L2 associates...

Overview

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary Of Responsibilities
? Effectively communicate in a clear and professional manner at all times
? Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
? Effectively manage sensitive cases by reporting up the escalation matrix
? Demonstrate excellent time-management skills
? Maintains or exceeds targeted performance metrics
? Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

Qualitative Requirements

? Graduation in any specialization from a recognized university.

? Excellent communication skills (written and verbal) in language.

? Ability to communicate correctly and clearly with all customers

? Good comprehension skills ? ability to clearly understand and state the issues customers present

? Ability to concentrate ? follow customers issues without distraction to resolution

? Work successfully in a team environment as well as independently

? Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer

? Excellent typing skills

? Demonstrates an ability to successfully navigate websites

? Demonstrates a proficient knowledge of email applications

Preferred Qualifications
? Logistics background and Experience in similar role
? Proficient in Excel

Company - ASSPL - Telangana - D82

Job ID: A2827632

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