Tele Chat / Phone Chat Support

Remote, USA Full-time Posted 2025-05-15

Join our team at Geauga Credit Union as a Tele Chat / Phone Chat Support representative, where you will play a crucial role in providing exceptional customer service to our members through phone and chat communication channels.

Responsibilities: ? Respond to incoming phone calls and chat messages from members promptly and professionally ? Assist members with inquiries, account information, and issue resolution ? Provide guidance on products, services, and online banking platforms ? Maintain accurate records of interactions and follow up as needed ? Collaborate with other departments to ensure seamless member experience

Qualifications: ? Excellent verbal and written communication skills ? Strong customer service orientation and problem-solving abilities ? Ability to multitask and work efficiently in a fast-paced environment ? Previous experience in a customer support role preferred ? Proficiency in using chat and phone support software

If you are a proactive and customer-focused individual with a passion for helping others, we want to hear from you! Apply now to join our dedicated team at Geauga Credit Union.