Supporter Care Officer

?redominantly remote Customer Service opportunity for a reputable Charity.
?ast-paced environment in a central London location.

About Our Client

Our client is a respected organisation within the Not For Profit sector, serving thousands of individuals across London and the UK. The team is committed to making a difference in the lives of those it supports, and it fosters a collaborative and supportive work environment.

Job Description

Key responsibilities: ?elivering excellent customer service to donors and supporters over the phone and via email. ?andling supporter queries, ensuring they are resolved efficiently and effectively. ?aintaining accurate records of supporter interactions in the internal database. ?uilding and maintaining relationships with supporters to ensure ongoing engagement. ?orking collaboratively with the customer service team to meet and exceed departmental goals. ?dhering to all company policies and procedures. ?articipating in training and development opportunities as required.

The Successful Applicant

A successful Supporter Care Officer should have:
?xperience in a customer service role, ideally in the Not For Profit sector.
?xceptional communication skills, both written and verbal.
?trong background in call handling, ideally in relation to fundraising/donations.
?trong problem-solving abilities.
? commitment to delivering excellent customer service.
?xperience using CRM systems.
? team-oriented mindset.

What's on Offer

What's on offer:
?n estimated hourly rate of ?14 to ?18.
?he chance to work in a rewarding role in the Not For Profit sector.
?redominantly remote, requiring one day on site per week.
? collaborative and supportive company culture.
?he opportunity to make a difference in the lives of those the organisation supports.
?emporary job role located in London for 4 months.

If you are looking for a rewarding role where you can make a real difference, then this Supporter Care Officer position could be the perfect opportunity for you. Apply today!

Apply!