Specialist - Global Customer Solutions (Remote) - (Job Number: WHQ00024246)

Employer Industry: Airline Industry

Why consider this job opportunity...
• Salary up to $87,560
• Bonus eligible position
• Comprehensive benefits package including medical, dental, vision, life insurance, and paid time off
• Opportunities for career advancement within a growing company
• Employee privileges such as space-available travel
• A commitment to diversity and inclusion in the workplace

What to Expect (Job Responsibilities):
• Research and partner with departments to address high-profile issues and ensure proper documentation
• Collaborate with organizations to establish customer experience history for escalated incidents
• Provide updates and communications to leadership regarding incident handling and resolutions
• Identify and implement opportunities for improving customer resolution processes
• Offer subject matter expertise and support to team members and external contact centers

What is Required (Qualifications):
• Minimum of two years of operational/contact center experience
• Superior written and verbal communication skills
• Ability to maintain confidentiality and interact professionally at all organizational levels
• Strong problem-solving ability and decision-making skills
• Knowledge of email applications and Microsoft Office products

How to Stand Out (Preferred Qualifications):
• Bachelor's degree in English, Journalism, or a related field
• Foreign language skills
• Proficiency in EZR/SHARES systems
• Strong subject matter expertise in the employer's policies and procedures

#AirlineIndustry #CustomerService #CareerOpportunity #CompetitivePay #DiversityInclusion

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Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer

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