Scheduling Operations Supervisor, Weekend (Part-Time Contract)
Remote, USA
Full-time
Posted 2025-05-14
Description: ? Supervise a team of Scheduling Operations Associates during weekend shifts. ? Oversee a fast-paced ticket queue, flag urgent items, and assign them appropriately. ? Monitor team performance, coach SOAs, and ensure adherence to quality standards. ? Handle escalations from clients and caregivers. ? Support caregivers and agencies in filling shifts on short notice. ? Utilize multiple software systems to track cases and communicate effectively. ? Prepare handoff reports for end-of-shift transitions. Requirements: ? Experience supervising a customer service team and monitoring performance trends. ? Experience working in a high-volume environment. ? Proactive problem solver and able to handle difficult situations or customers as they arise. ? Extensive customer service experience - Be friendly, positive and solutions-oriented. ? Highly organized with strong attention to detail (i.e., able to follow clearly defined procedures). ? Ability to navigate multiple technology platforms simultaneously. ? Effective communication skills with clients, patients, caregivers and families. ? Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus. ? 5+ years of customer service experience preferred. ? Fluency in Spanish is a plus. Benefits:
Similar Remote Jobs
Scheduling Operations Supervisor, Weekend (Part-Time Contract)
Posted on: 27-02-2025 00:00
(Entry Level/No Experience) Tiktok Data Entry Remote Jobs ? Hiring Now
Posted on: 27-02-2025 00:00
Data Entry-Clerk {{100% Remote }} - Now Hiring
Posted on: 27-02-2025 00:00
Account Associate - State Farm Agent Team Member
Posted on: 27-02-2025 00:00
Remote Walmart Careers (Work Remote From Home) - Hiring Now
Posted on: 27-02-2025 00:00
Remote Call Center Agent
Posted on: 27-02-2025 00:00
Tests Amazon Products Online For Cash
Posted on: 27-02-2025 00:00
Online Chat Support Representative
Posted on: 27-02-2025 00:00
American Express Remote Customer Service Opportunity
Posted on: 27-02-2025 00:00
Data Entry Compliance Processor I - Remote Opportunity
Posted on: 27-02-2025 00:00
Southwest Airlines Jobs Remote $30/Hour
Posted on: 31-01-2025 09:59
Job At Home CVS Pharmacy $27/Hour ? Work From Home Job
Posted on: 29-08-2024 00:00
GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Starbucks) (T0219)
Posted on: 27-02-2025 00:00
Field Service Technician - Remote Multiple Locations
Posted on: 24-09-2024 00:00
Sr Manager, Operations Go-To-Market(Remote Or Hybrid)
Posted on: 19-07-2024 07:10
Junior App Tester - Fully Remote (No Experience Needed / Work from Anywhere)
Posted on: 11-11-2024 03:52
Amazon Delivery Specialist (Seasonal)
Posted on: 19-09-2024 00:00
Work From Home Product Testing Assistant at Amazon (No Experience Required)
Posted on: 03-02-2025 00:00
Remote Part Time Data Entry Clerk - No Experience
Posted on: 16-11-2024 19:13
Senior Sales Executive (North America) - New York (Hybrid)
Posted on: 21-02-2025 00:00