Remote IT Support

Fully Remote
$18 per hour, Temp to Hire, Benefits available through Temp period!
Call Center Helpdesk Support

Tier 1 Helpdesk Technician
We are looking for a customer-focused Tier 1 Helpdesk Technician to join our IT support team. This role will be the first point of contact for end-users needing technical assistance. The Tier 1 Technician will respond to incoming support requests, troubleshoot basic issues, and escalate complex cases to higher-tier support as necessary. This position requires strong communication skills, technical aptitude, and the ability to work efficiently in a fast-paced environment.

Job Duties:
?nswer, assess, and prioritize incoming helpdesk requests through phone, email, and ticketing systems.
?roubleshoot common IT issues, including hardware, software, and connectivity problems, following established procedures and workflows.
?esolve technical issues at the Tier 1 level and provide clear instructions or documentation to users.
?scalate unresolved issues to Tier 2 or other relevant IT support levels with complete and detailed documentation of steps taken.
?eep users informed on the progress of their issues, ensuring a timely and effective resolution.
?ccurately record issue details, actions taken, and resolutions in the ticketing system for future reference and reporting.
?ocument recurring issues to help identify potential areas for process improvement.
?erform routine system and application health checks, reporting abnormalities to senior team members.
?ssist in maintaining inventory of IT equipment and software licenses.
?ontribute to the helpdesk knowledge base by documenting common issues and solutions.

REQUIREMENTS
?igh school diploma of GED required.
?ssociates degree or IT Certifications Preferred
?-2 years of experience in IT support. Previous helpdesk experience is a plus.
?asic understanding of computer systems, mobile devices, and technical troubleshooting.
?amiliarity with operation Windows Operating System and remote desktop tools.
?nowledge of ticketing systems. Service Now is preferred.
?trong verbal and written communication skills
?bility to work independently and manage time effectively.
?ll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Apply!