Remote Chat Support Agent(Entry-Level)

Job Summary:

We are seeking a highly skilled and customer-focused Remote Chat Support Agent to join our team. As a Chat Support Agent, you will provide exceptional customer service and support to our customers through live chat, resolving their inquiries and issues in a timely and professional manner...

Key Responsibilities:

? Respond to customer inquiries and issues via live chat

? Resolve customer complaints and concerns in a timely and professional manner

? Provide product and service information to customers

? Troubleshoot and resolve technical issues with guidance from senior agents

? Document customer interactions and update records in our database

? Meet and exceed customer satisfaction and performance targets

? Collaborate with colleagues to achieve team goals and objectives

? Stay up-to-date with product knowledge and company updates through training and development programs

Benefits:

? Competitive hourly rate and benefits package

? Opportunity to work with a dynamic and innovative company

? Professional development and growth opportunities

? Flexible working hours and remote work options

? Access to cutting-edge technology and tools

? Recognition and rewards for outstanding performance

? Paid time off and holidays

? Opportunity to work with a talented team of customer service professionals

Requirements:

? 0-1 years of experience in customer service or chat support

? Excellent communication, typing, and problem-solving skills

? Ability to work independently in a remote setting

? Strong attention to detail and organizational skills

? Proficiency in chat software and technology

? High school diploma or equivalent required; degree in a related field preferred

Working Conditions:

? Remote work environment

? Flexible scheduling, with occasional overtime as needed

? Must have reliable internet access and a dedicated workspace

We offer:

? Comprehensive training and support

? Ongoing coaching and feedback

? Opportunities for advancement and career growth

? Collaborative and supportive team environment

? Flexible remote work arrangements

? Access to cutting-edge technology and tools

By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.

Powered by Homebase. Free employee scheduling, time clock and hiring tools

Apply!