Patient Call Center Services (Remote)

Empowering Digital Transformation through Social Media & IT Services
? * About Company (Work From Home) Position
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With over 20 years of experience in managing customer services across inbound and outbound segments, specifically in the Telecom and international sectors, I lead a dynamic company focused on providing innovative Social Media and IT solutions. Our goal is to help businesses thrive in the digital era by leveraging cutting-edge technologies and tailored strategies.
? What we are Looking For

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computer ? Customer Service Representative Responsibilities: ? Maintaining a positive, empathetic, and professional attitude toward customers at all times. ? Responding promptly to customer inquiries. ? Communicating with customers through various channels. ? Acknowledging and resolving customer complaints. ? Knowing our products inside and out so that you can answer questions. ? Processing orders, forms, applications, and requests. ? Keeping records of customer interactions, transactions, comments, and complaints. ? Communicating and coordinating with colleagues as necessary. ? Providing feedback on the efficiency of the customer service process. ? Managing a team of junior customer service representatives. ? Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements: ? High school diploma, general education degree, or equivalent. ? Ability to stay calm when customers are stressed or upset. ? Comfortable using computers. ? Experience working with customer support

Apply!