Part Time Customer Service Representative

We are in search of a Part Time Customer Service Representative who will be based in Southbury, Connecticut. This role offers a long-term contract employment opportunity in a remote setting. The successful candidate will primarily be engaged in outbound calling, client engagement, and booking appointments, providing essential support to our team and customers.

Responsibilities...

? Engage with clients through outbound calls, building rapport and providing excellent customer service
? Schedule and manage appointments effectively using calendar management tools
? Utilize Microsoft Excel and Outlook to manage and track customer interactions and data
? Maintain a professional phone etiquette at all times, representing our team positively
? Use basic office equipment and skills to complete daily tasks
? Proactively resolve customer inquiries, ensuring a high level of customer satisfaction
? Monitor customer accounts and take appropriate actions when necessary
? Maintain customer credit records with accuracy and efficiency
? Process customer applications, ensuring all information is accurate and up-to-date
? Work within a flexible schedule, providing customer service support during designated hours.? Proficiency in Microsoft Excel and Microsoft Outlook
? Basic understanding of office equipment and office skills
? Experience in outbound sales is a must
? Ability to manage scheduling and booking appointments effectively
? Familiarity with calendar management tools for scheduling appointments
? Excellent phone etiquette is required
? Customer service experience is highly valued
? Ability to work part-time hours
? Strong written and verbal communication skills
? Ability to work well with a team and independently
? High level of problem-solving skills and the ability to make decisions under pressure
? Must be able to handle customer complaints and inquiries in a professional manner
? Willingness to learn and adapt to new technologies and procedures