Manager, Retail Online Demand & Capacity Planning
Lead strategic and immediate planning to effectively derive variable staffing recommendations for Apple Retail?s Contact Center resources. Deliver WW Retail Contact Center staffing plans recommendations across all sites and OSVs, with a range of scenarios that highlight risk, financial impact and the customer experience trade-off. Develop forecasting methodologies/models that evolve with business intricacies. Provide oversight and management of forecast attainment to ensure metric performance meets established goals and expectations. Facilitate impactful discussions with Retail Contact Center partner teams to ensure a smooth execution against the final staffing plan.
Provide solutions and define strategies & plans to proactively address emerging issues and opportunities. Partner with leadership to develop contingency plans when forecast assumptions differ from plan.
Apple is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Similar Remote Jobs
Manager, Retail Online Demand & Capacity Planning
Posted on: 27-02-2025 00:00
Junior Data Entry Specialist
Posted on: 27-02-2025 00:00
Customer Support Agent
Posted on: 27-02-2025 00:00
Amazon Customer Service Center ? Work From Home Up To $50/hr
Posted on: 27-02-2025 00:00
Property Management Administrative Assistant
Posted on: 27-02-2025 00:00
Inventory Stocker
Posted on: 27-02-2025 00:00
Program Manager, Risk & Contracts
Posted on: 27-02-2025 00:00
Data Entry Clerk (PartTime/FullTime) Fast Apply
Posted on: 27-02-2025 00:00
Warehouse Worker 1 General Laborer - Coca-Cola Job at Coca-Cola Company in St Lo
Posted on: 27-02-2025 00:00
Coca-Cola: Share A Coke Tour
Posted on: 27-02-2025 00:00
Remote Release of Information Specialist
Posted on: 05-10-2024 00:00
(Remote Part-time jobs) Amazon Jobs: Work from Home Customer Service
Posted on: 27-02-2025 00:00
Amazon Account Manager (Remote)
Posted on: 08-01-2025 08:06
Client Services Representative – Full-Time
Posted on: 12-09-2024 00:00
IT Project Delivery Manager - Salesforce Specialist
Posted on: 29-08-2024 00:00
Part Time Evening Data Entry Jobs Near Me
Posted on: 23-02-2025 00:00
Transportation Specialist- Direct Hire (Remote)
Posted on: 28-11-2024 04:55
Remote Customer Service Agent at Delta Airlines
Posted on: 27-02-2025 00:00
Multi-National Travel Program Specialist
Posted on: 24-10-2024 05:38
Customer Support Representative
Posted on: 28-08-2024 00:00