Live Chat Support Agent

OneAPPS is a Technology consulting firm based out of New York and offices across US. We are working on various projects involving diverse, multicultural teams with clients across the US. We are an invaluable partner and our teams have collaborated to support the growth of our clients. With more than 7 locations worldwide we help our clients to deliver their projects smoothly. We look forward to... getting to know you and working with you.

Title: Live Chat Support Agent

Location: Denver, CO - REMOTE

Duration: 8 months with possible extensions

Applicant must be residing within Colorado state.

Job location:

The candidate must be a resident of the Colorado state. This is a ?remote location from anywhere in CO?. All remote work must be performed in Colorado. We will not consider out of state candidates who are looking to relocate to Colorado for this position.

Work schedule:

Training Monday - Friday 9AM - 6 pm. 3 - weeks of training

Tuesday through Saturday 9 AM - 6 PM Permanent schedule after training

Job Description:

The Service Desk Specialist/Live Chat Agent provides critical assistance to passionate about technology and being part of a team helping others utilizing chat tools following closely the organizations standard operating procedures.

Responsibilities will include:

Providing Tier I support and customer assistance for a mobile application.

Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems.

Install the client software on supported devices following defined procedures, processes, and methods.

Employ Incident Management procedures to enter tickets into the required tracking system.

Minimum Qualifications:

One year of professional experience in an occupational field related to the work assigned to the position including mobile application support.

OR

Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Preferred Qualifications:

Jira experience.

ITIL Certification.

Agile and scrum methodology experience.

Government work experience.

Apple and Google Play Store.

Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.

If this role sounds like you, we invite you to apply. Thanks

Apply!