Live Chat Customer Service Advisor

Description:
? Resolving end user inquiries by utilizing multiple technologies including chat and web-based inquiries
? Providing complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently
? Handling and resolving situations with customers in a timely and effective manner
? Assisting management with special projects relating to customer service
? Responding to all inbound chats and assisting management for the entire shift with exception of assigned break times
? Handling multiple job tasks at one time and escalating issues in a timely manner

Requirements: ? Willing to accept a temporary assignment ? Must have a minimum of 3 months live chat experience ? Ability to pass a typing speed test and type 50 WPM ? At least 1 year of professional customer service experience, preferably in a large Call Center environment as a chat agent ? Ability to sit and work at a desk and on the computer for extended periods of time ? Ability to maintain a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift ? Ability to take inbound (voice) phone calls in a conversation-heavy environment ? Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above) ? High School diploma or GED ? Must be at least 18 years old ? Ability to work a variable schedule, including evenings and weekends, based on call center needs ? Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills ? Must reside within an approved state*

Benefits:

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