Hybrid Call Center Representative

Description:

Job Description...

Department is tax specific

Take inbound calls regarding property tax related questions

Outbound calls for follow up with customer

Goal 40 calls per day; lengthy calls

Will receive faxes and emails that will require research and sent to appropriate lender/clients

Need to be able to use multiple screens and 5 - 7 applications. Will need to be able to use different lenders websites/applications and navigate from one lender to the next.

Calls get transferred over from lender

Ability to adapt to changes

Newer employees will work w about 3 lenders for calls

Use MSP and Blacknight application.

Comfortable with escalation calls and ability to deescalate

Skills:

Mortgage, Property tax, Call center, excel data entry, customer support

Additional Skills & Qualifications:

Call center required

Tax or mortgage call center preferred

Collections

Bilingual: Spanish or Mandarin a plus (additional $1 in pay)

Excel experience preferred

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law

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