Customer Support Specialist (Remote) AT Chewy

Remote, USA Full-time Posted 2025-05-14

Join the Chewy team as a Customer Support Specialist in a remote position. As a key player in the customer experience, you'll provide exceptional service via phone, email, and chat. Addressing inquiries, resolving issues, and ensuring customer satisfaction are your main responsibilities. Strong communication skills, problem-solving abilities, and a passion for helping customers are essential. Enjoy the flexibility of working from home while contributing to Chewy's commitment to pet happiness. Apply now to be a vital part of the Chewy family.

Responsibilities: ?ustomer Assistance: Assist customers with inquiries, product information, order tracking, and problem resolution through various communication channels. ?roduct Knowledge: Stay informed about Chewy's wide range of products and services to provide accurate information and recommendations to customers. ?ommunication Skills: Utilize effective communication skills to interact with customers in a positive and professional manner, ensuring a seamless customer experience. ?roblem Solving: Identify and resolve customer issues promptly, aiming for first-call resolution whenever possible. ?ocumentation: Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.

Requirements: ?xcellent Communication: Strong verbal and written communication skills. ?ustomer-Focused: A passion for delivering exceptional customer service and a customer-first mindset. ?ech-Savvy: Comfortable navigating multiple systems simultaneously and adapting to new technologies.

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Customer Support Specialist (Remote) AT Chewy

Requirements: ?xcellent Communication: Strong verbal and written communication skills. ?ustomer-Focused: A passion for delivering exceptional customer service and a customer-first mindset. ?ech-Savvy: Comfortable navigating multiple systems simultaneously and adapting to new technologies.

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