Customer Success Manager

About Rabot

At Rabot, we're revolutionizing fulfillment with Vision AI. We empower brands and 3PLs to achieve 100% order accuracy, slash costs, and boost productivity by 25%. Backed by top Bay Area VCs and advised by industry giants, we work with Fortune 100 companies and SMBs alike. Join us in transforming the future of fulfillment!

Role Overview
? Position: Customer Success Manager
? Location: Arlington, TX or San Francisco, CA (hybrid options available)
? Experience: 5+ years in Customer Success, Support, or Sales

Key Responsibilities
? Act as the primary point of contact for customers, ensuring their satisfaction and success
? Guide new customers through the onboarding process, ensuring effective product usage
? Identify and execute upsell and cross-sell opportunities that align with customer needs
? Track and manage customer renewals to maintain and grow our customer base
? Gather and analyze customer feedback to improve our services and identify growth opportunities
? Collaborate with sales and product teams to enhance the customer experience
? Willing to travel and participate in system installations.

Ideal Candidate
? Proven experience in Customer Success, Support, or Sales roles
? Strong communication and relationship-building skills
? Analytical mindset with the ability to identify upsell opportunities
? High emotional intelligence and empathy
? Proficiency with CRM software and willingness to learn new systems
? Passion for technology and interest in the supply chain/fulfillment industry

What We Offer
? Competitive salary and performance-based bonuses
? Comprehensive health benefits
? 401k with company match
? Stock options for long-term growth potential
? Professional development opportunities
? Chance to make a significant impact in a high-growth startup