Customer Service Team Lead
Leading the way with legendary customer service is what we are known for! As a Customer Service Team Lead, you will ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.
Better together!This position is on-site, and we are looking for people who share our passion.
Position Responsibilities
? Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics
? Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success
? Provide feedback to management on processes improvements that increase efficiency and customer satisfaction
? Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching
? Handle escalated customer issues and provide weekly support for customer interactions
Minimum Requirements
? High School diploma or equivalent required.
? 3+ years of customer service experience
? 2+ years of experience in a leadership
? Effective communication skills
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