Customer Service Representative (Remote Texas Only )

POSITION PURPOSE: Take inbounds and make outbound customer calls regarding the application process, billing issues, product problems, service questions and general client concerns. Additionally, must place out-bound calls via telephone, maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller, while adhering to FDCPA & FCRA Federal, State and Client guidelines. ESSENTIAL JOB FUNCTIONS: ? Have full range of motion in wrists, fingers, and thumbs ? Be able to sit at a desk for extended periods of time ? Have normal or corrected vision to read computer screens and printouts ? Possess normal or corrected hearing to be able to hear customers and co-workers in person and via telephone ? Perform basic math functions including addition, subtraction, multiplication and fractions ? Strong oral and interpersonal communication skills ? Meet client guidelines and have clear understanding of client policies ? Must adhere to compliance expectations pursuant to FDCPA and other Federal, State, and local laws. SPECIFIC DUTIES: ? Answer all questions and guide borrowers through the application process ? Update consumers account information during and after each call. ? Identify payment options; setup payment arrangements as appropriate. ? Must have good customer service skills and ability to work in a team environment. ? Required to maintain their daily and monthly service level expectations ? Initiate effective outbound calls and receive inbound calls. ? Produce and arrange payment solutions for customers. ? Provide account updates to management as appropriate. ? Ensure client/company quality standards are met ? Work assigned group of accounts ? Assure the best interests of the company are maintained. ? Provide management with information on any suspected work or personnel problems. ? Continued training in UDAAP and compliance policies. ? Other duties as required and fulfilling other duties as assigned. SUCCESS FACTORS / PERFORMANCE EXPECTATIONS: ? Maintain professional, courteous treatment of clients, coworkers, and consumers ? Demonstrated ability to interact professionally with management, subordinates, and clients to promote a positive company image ? Meet FMA?s Standards for attendance and promptness. ? Demonstrate problem solving ability ? Excellent computer skills ? Working knowledge of billing practices and techniques ? Excellent verbal and written communications skills ? Ability to handle problems ? A strong sense of teamwork and cooperation with management and coworkers QUALIFICATIONS: ? High school Diploma or equivalent. ? Previous customer service billing experience a plus ? Basic Microsoft office applications ? Must be able to pass background check and drug screen as permitted by lawJob Type: Full-time Pay: $14.00 per hour Job Type: Full-time Pay: From $14.00 per hour Expected hours: 40 per week Benefits: ? 401(k) ? Dental insurance ? Health insurance ? Paid time off ? Vision insurance Shift: ? 8 hour shift ? Day shift ? Evening shift ? Morning shift ? Night shift Work Location: Remote