Customer Service Representative (Remote Texas Only )

POSITION PURPOSE: Take inbounds and make outbound customer calls regarding the application process, billing issues, product problems, service questions and general client concerns. Additionally, must place out-bound calls via telephone, maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller, while adhering to FDCPA & FCRA Federal, State and Client guidelines.

ESSENTIAL JOB FUNCTIONS:

? Have full range of motion in wrists, fingers, and thumbs

? Be able to sit at a desk for extended periods of time

? Have normal or corrected vision to read computer screens and printouts

? Possess normal or corrected hearing to be able to hear customers and co-workers in person and via telephone

? Perform basic math functions including addition, subtraction, multiplication and fractions

? Strong oral and interpersonal communication skills

? Meet client guidelines and have clear understanding of client policies

? Must adhere to compliance expectations pursuant to FDCPA and other Federal, State, and local laws.

SPECIFIC DUTIES:
? Answer all questions and guide borrowers through the application process
? Update consumers account information during and after each call.
? Identify payment options; setup payment arrangements as appropriate.
? Must have good customer service skills and ability to work in a team environment.
? Required to maintain their daily and monthly service level expectations
? Initiate effective outbound calls and receive inbound calls.
? Produce and arrange payment solutions for customers.
? Provide account updates to management as appropriate.
? Ensure client/company quality standards are met
? Work assigned group of accounts
? Assure the best interests of the company are maintained.
? Provide management with information on any suspected work or personnel problems.
? Continued training in UDAAP and compliance policies.
? Other duties as required and fulfilling other duties as assigned.

SUCCESS FACTORS / PERFORMANCE EXPECTATIONS:
? Maintain professional, courteous treatment of clients, coworkers, and consumers
? Demonstrated ability to interact professionally with management, subordinates, and clients to promote a positive company image
? Meet FMA?s Standards for attendance and promptness.
? Demonstrate problem solving ability
? Excellent computer skills
? Working knowledge of billing practices and techniques
? Excellent verbal and written communications skills
? Ability to handle problems
? A strong sense of teamwork and cooperation with management and coworkers

QUALIFICATIONS: ? High school Diploma or equivalent. ? Previous customer service billing experience a plus ? Basic Microsoft office applications ? Must be able to pass background check and drug screen as permitted by lawJob Type: Full-time

Pay: $14.00 per hour

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 40 per week

Benefits:
? 401(k)
? Dental insurance
? Health insurance
? Paid time off
? Vision insurance

Shift:
? 8 hour shift
? Day shift
? Evening shift
? Morning shift
? Night shift

Work Location: Remote