Customer Service Representative I - NCC - 999768 **Work from home within the Tri-County area, upon completion of onsite trainings**

Employer Industry: Higher Education

Why consider this job opportunity:
• Salary up to $18.25 per hour
• Comprehensive benefits package including tuition waiver, retirement plan, and excellent medical and dental plans
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on student experiences and services

What to Expect (Job Responsibilities):
• Provide exceptional customer service across various communication channels including voice, email, web chats, and texts
• Assist students with inquiries related to admissions, enrollment, registration, and financial aid processes
• Schedule patient appointments and manage registration using Electronic Medical Records (EMR)
• Ensure compliance with university policies and adherence to the Health Insurance Portability and Accountability Act (HIPAA)
• Complete special projects and perform other duties as assigned

What is Required (Qualifications):
• High School Diploma or equivalent
• Minimum of one (1) year of customer service experience
• General knowledge of customer service principles and processes
• Proficient skills in complex problem-solving, active listening, and effective communication
• Ability to manage time effectively and work independently or within a team

How to Stand Out (Preferred Qualifications):
• Associate or Bachelor's degree
• One year of customer service experience in higher education, student services, or healthcare
• Knowledge of academic programs, policies, and federal and state regulations
• Familiarity with Banner, Recruit, and/or Avaya systems
• Bilingual proficiency in English and Spanish

#HigherEducation #CustomerService #CareerOpportunity #ComprehensiveBenefits #StudentSupport

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