Customer Service (remote work )

Remote, USA Full-time Posted 2025-05-14

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer? problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities
?xcellent customer care and focus; ability to assess customers?eeds and provide the correct answer, path, troubleshooting, or method for a positive customer experience
?nswer and manage incoming calls, emails, chats, and/or interactive voice response systems
?bility to learn and follow all customer service procedures and policies
?trive to meet and go above personal and team target goals
?ecord, organize and file customer interactions and account changes
?ble to up-sell if needed
?ble to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications
?revious experience in customer support, client services, sales, or a related field
?xcellent at communicating over the phone and other communication platforms
?asic computer skills and experience
?ble to multitask
?xcellent time management and prioritization skills
?bility to listen actively, relay information, and answer questions and/or concerns.
?ustomer-focused for positive customer experience and resolution
?UST RESIDE IN CALIFORNIA

Benefits
?ealth Insurance (dental and vision included)
?xcellent retirement plan
?remendous upward mobility into other positions and management
?lexible hours
?emote Position(s) available (work from home)

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Customer Service (remote work )

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