Customer Service Officer ? Work from home

Job Description:

Aetna is seeking a motivated and passionate Customer Service Officer to join our team in San Diego, California. This is a part-time position that allows you to work from the comfort of your own home. As a Customer Service Officer, you will be responsible for providing exceptional customer service to our clients and ensuring their needs are met in a timely and efficient... manner.

Responsibilities:
• Respond to customer inquiries via phone, email, and chat in a professional and courteous manner
• Assist customers with product information, pricing, and order processing
• Resolve customer complaints and issues in a timely and effective manner
• Collaborate with other team members to ensure customer satisfaction
• Maintain accurate records of customer interactions and transactions
• Identify opportunities to upsell products and services to customers

Requirements:
• Minimum of 3 years of experience in customer service or a related field
• Strong communication skills and the ability to work well in a team environment
• Critical thinking and negotiation skills
• Ability to prioritize tasks and manage time effectively
• Proficiency in Microsoft Office and CRM software
• High school diploma or equivalent

Personality Traits:
• Motivated
• Passionate

Soft Skills:
• Critical thinking
• Negotiation

Benefits:
• Free food
• Profit sharing
• Employee discounts

Working Environment:
At Aetna, we prioritize quality in all aspects of our work, products, and services. We strive to create a positive and inclusive working environment where all employees can thrive and grow.

Deadline to Apply: September 20, 2024

Equal Opportunity Statement:
Aetna is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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