Customer Service Call Center Representative (Emergency Response) - Remote - Work from Home

Work from home and provide superior customer service in an emergency contact/call center environment through phone and other channels of correspondence.
? Handle questions and concerns regarding weather related emergencies with the highest degree of courtesy and professionalism.
? Communicate and provide accurate answers to resolve end-users' questions and concerns.
? Display empathy, have a passion for customer service excellence, and enjoy helping people, especially those impacted by weather related incidents.
? Use a respectful and tactful manner to effectively deal with difficult situations.
? Maintain knowledge of systems/applications/products serviced by the contact center.
? Ability to follow strict work instructions and procedures.
? Adapt to continual changes to work instructions and procedures.
? Available for a flexible schedule from 7 AM to 12AM ET, Monday through Sunday.
? Attend training as needed.
? Listen to performance feedback and integrate suggestions into your... daily tasks.
? Demonstrate a strong attendance record and excellent work ethic.

Qualifications and Skills
? Must be a U.S Citizen
? Effective listening & comprehension skills
? Ability to closely follow instructions
? Outstanding verbal & written communication skills
? Analytical & resourceful problem-solving skills
? Proper telephone etiquette
? High level of accuracy & attention to detail
? Computer literacy, technical aptitude & familiarity with basic office software systems
? Ability to work independently & in a team setting
? Must be able to pass a Public Trust Background Check

Join our team as a Call Center Representative where your contributions will make a difference!

Job Type: Full-time

Pay: $21.50 per hour

Benefits:
? Work from home

Experience:
? Call center: 1 year (Preferred)
? Customer service: 1 year (Preferred)

Work Location: Remote

Apply!