Customer Service Agent Fixed Term Contract

FIXED TERM CONTRACT UNTIL JULY 2025

We are a forward thinking company offering a range of affordable self-storage solutions to suit all requirements, whether that is for the home or for business. All our stores are modern, clean and bright, and our people are an important part of what makes us good at what we do!

We want to speak to people who can really drive sales through exceptional customer service, whilst ensuring that correct processes are followed and maintained, but who will still enjoy having the autonomy to make decisions that really make a difference!

Customer Services
?ositively manage existing customer enquiries and issues, to ensure first step resolution where possible.
?ave a proactive and consistent approach to dealing with customer queries to actively maximize all opportunities to protect and increase revenue for the company.
?ctively engage with all team competitions and incentives, to drive personal and team goals.
?chieve individual minimum KPI levels - daily, weekly, and monthly.
?rovide feedback on the impact of changes to Process to the CC Manager
?eliver exceptional customer service at all times, in accordance with the Customer Service Charter, and drive positive Feefo / Google reviews.
?eal effectively with any customer complaints and resolve them to the satisfaction of the customer or escalate to the CC Manager where necessary.

Operations
?eep accurate records of all communications with customers on the RS3 Cloud system, including answer services, emails, social media, and phone conversations.
?nsure all reporting tools are correctly completed to the agreed timelines.
?scalate any system issues that are reducing the department? ability to run effectively.
?scalate any issues raised by customers regarding customer facing technology ,such as the access points . Online Check in and my account.
?rovide suggestions and feedback to the CC Manager regarding improvements to systems that would enhance customer experience or improve activity.
?ssist CC Manager in identifying ways to improve department processes.
?nsure all equipment such as Laptops, headsets etc. is maintained kept in good working order.

Benefits
?0 days pro rata holiday entitlement plus bank holidays
?xtra day holiday for your birthday/personal day
?nnual Company Events Day
?ybrid Working
?nhanced family policies - Maternity, Paternity
?iscretionary bonus scheme
?aptop

Job Types: Full-time, Fixed term contract
Contract length: 9 months

Pay: ?26,750.00 per year

Additional pay:
?onus scheme

Benefits:
?ompany events
?ree parking
?n-site parking
?ork from home

Schedule:
?onday to Friday
?eekend availability

Experience:
?ustomer service: 2 years (required)

Work Location: Remote

Reference ID: CSTEMPOCT24

Apply!