CS Agent - Email/Chat/Phone Support

Remote, USA Full-time Posted 2025-05-13

Company Description

Charm is a Go-to-market agency that works with clients in numerous industries and assists them by building and managing Customer Service, Sales, and Marketing teams. With more than 5 years of experience Charm has established itself as an essential element of over 100 unique companies...

Client Description

This account will be for a water filtering company based in Los Angeles, CA. They are in the tech industry and have a physical product.

Role Description

We are looking for a CS Agent who has experience working in Zendesk for email, chat, and phone support. You will be dealing with order status tickets, product related questions, troubleshooting inquiries, and escalation requests. For this role, you may also be required to assist with other congruent accounts as volume permits.

Requirements
? Experience handling email tickets, live chat, and phone support
? Communicate/delegate information between clients and departments
? Perform auxiliary non-CS tasks relating to reporting and documentation
? Reliable access to internet/power and can take calls throughout the day.

Desired Skills
? Possess excellent verbal and written communication skills in English
? Proficiency using Slack or similar communication tools
? Experience using helpdesk and CS tools such as Zendesk
? Minimum 2 years of CS experience

Pay

$3.50 - $5.50 / hr

Negotiable based on background and experience

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CS Agent - Email/Chat/Phone Support

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