Contact Center Chat Representative - Remote (Baton Rouge, LA)

Contact Center Chat Representative - Remote (Baton Rouge, LA)
2675 O'Neal Ln, Baton Rouge, LA 70816, USA Baton Rouge, LA, USA Req #1019
Tuesday, October 29, 2024

The role of the Remote Online Chat Representative is responsible for serving our members' needs through all channels, including chat, messaging, email, and even by phone. They are a one-stop shop for providing resolution on various topics such as debit cards, disputes, deposits posting, NSF fees, transfers, and so much more. They are responsible for cross-selling Pelican products and services and opening and closing deposit accounts of all types. The ideal candidate must have excellent grammar and writing skills and be comfortable in a sales environment!

A Day in the Life of a remote Online Chat representative INCLUDES:
?fficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
?roviding support to ensure online membership applications are completed and submitted within a timely manner.
?ffectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
?cting as a subject matter expert for all online products and services including, but not limited to: Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
?aintaining a strong working knowledge of Pelican's products and services.

Remote Online Chat representative Skills and qualifications include:
? High School Diploma or equivalent.
? year of experience in a customer service position.
?ust meet the requirements for our Telecommuting Program. (More information below!)
?xcellent oral, written, and telephone communication skills.
?trong problem-solving and member service skills.
?orking knowledge of Microsoft Office products, especially Word, Excel, and PPT.

Other things you may want to know about this position:
?ork Schedule
?onday-Friday
?:00 AM - 5:00 PM
?ravel
?ravel is not necessary for this position.
?elecommuting
?elecommuting is possible for this position once training is complete.
?equirements include:
? dedicated workspace
?ecure and strong internet connection
?ot being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift
?n environment free from loud noises or outside distractions
?he first 60 days will be on-site for training at our Corporate Campus located at 2675 O'Neal Lane in Baton Rouge.

Why should you join the pelican team?

Since 1956, Pelican State Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican State Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.

Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.

Our full-time employees enjoy amazing benefits including:
?edical, Dental, and Vision Insurance with generous employer premium contributions.
?ealth Savings Account with employer contributions for eligible employees.
?mployer-Paid Group Life Insurance.
?oluntary Dependent Life Insurance.
?aid Vacation & Sick Leave.
?5 Paid Holidays, including a Cultural Floating Holiday.
?01K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
?aid Time Off to volunteer with approved non-profits and charities.
?uition Reimbursement Program.

Pelican State Credit Union is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities.

Other details
?ay Type Hourly
?in Hiring Rate $17.00
?ax Hiring Rate $20.80
?ravel Required No
?equired Education High School
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