Chat Support Specialist - Remote Work

Job Description:

We are seeking a passionate and confident Chat Support Specialist to join our team at Erie Insurance Group. This is a remote work position based in Charlotte, North Carolina. As a part-time Associate Level employee, you will be responsible for providing exceptional customer support through chat communication...

Responsibilities: 1. Respond to customer inquiries and provide support through chat communication. 2. Assist customers with insurance-related questions and provide guidance on policies and coverage. 3. Resolve customer issues and complaints in a timely and professional manner. 4. Collaborate with team members to ensure consistent and excellent customer service. 5. Utilize problem-solving and decision-making skills to address customer needs effectively.

Requirements: 1. Minimum of 2 years of experience in customer service or a related field. 2. Strong communication skills and the ability to multitask in a fast-paced environment. 3. Passion for helping customers and providing top-notch support. 4. Confidence in handling challenging situations and maintaining a positive attitude. 5. Ability to work remotely and independently with minimal supervision. 6. Proficient in using chat communication tools and software.

Personality Traits:
• Passionate
• Confident

Soft Skills:
• Problem-solving
• Decision-making

Benefits:
• Profit sharing
• Free food
• Vision insurance

Working Environment:
At Erie Insurance Group, we believe in aligning work with a greater purpose and contributing to a meaningful mission. Our team is dedicated to providing the best service possible to our customers, and we value the contributions of each team member in achieving this goal.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement:
Erie Insurance Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other legally protected status. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected.

How to apply:

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