Chat Support/Customer Service

Lowe's Cos., Inc. engages in the retail sale of home improvement products. The firm offers products for maintenance, repair, remodelling, home decorating and property maintenance. It also provides home improvement products in the following categories: appliances, bathroom, building supply, electrical, flooring, hardware, paint, kitchen, plumbing, lighting & fans, outdoor living, windows and doors. The company was founded in 1946 and is headquartered in Mooresville, NC.

At Lowe s, we ve always been more than a home improvement store. For thousands of Lowe s associates, we re the beginning of all types of careers that help improve the lives of our customers and our associates themselves. From seasonal jobs to seasoned vets, we have roles that can support your needs and aspirations. Whether you want a part-time position or a place where you can plant yourself and build your career, we have a team of associates ready to work together. Our teams commitment to each other extends to the... community as well. We believe in investing in projects, providing hands-on support, and giving millions of dollars annually to our local neighborhoods. We believe life and career are equally important at Lowe s.

Responsibilities
Engage with customers through live chat to answer questions, provide information, and address concerns
Troubleshoot and resolve customer issues efficiently and professionally
Strive to exceed customer expectations and leave a positive impression with every interaction
Maintain detailed and accurate records of customer interactions for reference and analysis

Requirements and Skills

Proven customer support experience or experience as a client service representative is a plus.

Strong phone contact handling skills and active listening.

Familiarity with CRM systems and practices.

Excellent communication and presentation skills.

Ability to multi-task, prioritize, and manage time effectively.

High school diploma or equivalent

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