Call Center Supervisor (REMOTE Temporary Opportunity)

Employer Industry: Technology Solutions Provider

Why Consider This Job Opportunity...
? Opportunity for impactful work in a fast-paced call center environment
? Supportive and collaborative work culture focused on staff development
? Chance to enhance leadership skills and contribute to team success
? Based within commutable distance to Houston, Texas for occasional onsite work
? Opportunity to work with a reputable employer known for innovative solutions

What To Expect (Job Responsibilities)
? Monitor, coach, and support staff to motivate them towards achieving results
? Ensure staff performance meets quality, productivity, and attendance standards
? Encourage continuous improvement and involve team members in process enhancement
? Cooperate with peers to build consensus and resolve conflicts
? Provide phone support and maintain professionalism towards staff and clients

What Is Required (Qualifications)
? High School diploma or GED equivalent
? Four or more years of customer service experience
? Strong problem-solving and communication skills, both written and verbal
? Ability to multitask and work independently
? Must be a U.S. citizen and able to pass a background check and drug screening

How To Stand Out (Preferred Qualifications)
? Experience in a call center and strong customer service and sales background
? Bilingual (Spanish oral and written fluency) strongly preferred
? Consistent work history with an excellent attendance record
? Excellent persuasive and negotiation skills

#TechnologySolutions #CallCenter #CustomerService #LeadershipOpportunity #BilingualPreferred

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