Call Center Service Reps ? Hybrid/Remote! Training! Benefits! Career Path! New $20.50/hr Starting Rate!

Employer Industry: Health Care Services

Why Consider This Job Opportunity...
? Opportunity for career advancement and growth within the organization
? Extensive training and support through a skill-based progression program
? Paid time off and health insurance benefits included
? Work remotely after approximately 8-9 weeks of on-site training
? Chance to represent a leading health care organization and advocate for members

What To Expect (Job Responsibilities)
? Address member and provider inquiries received through the employer's contact numbers
? Ensure customer satisfaction by understanding and resolving member/provider needs
? Document call details for tracking member/provider contacts
? Identify and communicate trends indicative of service issues
? Escalate member/provider concerns and servicing issues as necessary

What Is Required (Qualifications)
? High school diploma required; Bachelor's degree or advanced education desirable
? Minimum of 2 years of professional work experience in a customer-facing inbound call center setting
? Strong multitasking abilities with proficient typing skills
? High proficiency in MS Word, MS Excel, and system data entry

How To Stand Out (Preferred Qualifications)
? Experience in a health care services environment
? Familiarity with health insurance products and services
? Previous experience in a role focused on customer service excellence

#HealthCare #MemberServices #CareerGrowth #RemoteWork #CustomerSupport

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