Call Center Benefits Associate [Remote]

Employer Industry: Human Resources and Benefits Administration

Why consider this job opportunity...
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on employee satisfaction and overall experience
• Excellent training provided to enhance skills in HR and benefits administration
• Engaging role that allows you to interact with employees and resolve their inquiries

What to Expect (Job Responsibilities):
• Serve as the first point of contact for employee inquiries related to benefits and HR support
• Manage casework effectively, ensuring timely responses and resolution of employee issues
• Utilize critical thinking and problem-solving skills to navigate complex benefit inquiries
• Collaborate with partner teams to improve processes and resolve cross-functional issues
• Maintain accurate documentation and communication throughout the benefits process

What is Required (Qualifications):
• Minimum of 2 years of experience working in Benefits or Human Resources, preferably in a contact center or shared service environment
• Strong customer service focus with excellent verbal and written communication skills
• Ability to understand benefit terms and programs
• Proven organizational and time management skills
• Technical proficiency with Microsoft Office Suite or similar software

How to Stand Out (Preferred Qualifications):
• Bilingual in Spanish (a plus but not required)
• Experience in rapidly changing work environments
• Demonstrated ability to handle sensitive situations with care and empathy
• Familiarity with HR shared services and benefits administration

#HumanResources #BenefitsAdministration #CustomerService #CareerOpportunity #DiversityInclusion

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Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer

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