Amazon Customer Service Center (Work From Home) Up to $52/hr - Nike Remote Jobs

About the Role

Our client, a reputable Amazon seller, is looking for a motivated and customer-oriented Remote Chat Support Agent to join their team. This fully remote, entry-level position offers an exciting opportunity to assist customers, resolve issues, and provide world-class support?all from the comfort of your home.
Key Responsibilities
? Customer Engagement:
? Respond promptly and professionally to customer inquiries via chat.
? Address questions and concerns about products or services, ensuring a positive experience.
? Issue Resolution:
? Provide appropriate solutions, including refunds or replacements, to resolve complaints.
? Follow up with customers to confirm satisfaction with resolutions.
? Data Management:
? Accurately document interactions and maintain updated customer records.
? Use internal resources to research and provide accurate information.
? Escalation and Reporting:
? Identify priority issues and escalate them to the relevant departments.
? Provide management with feedback on customer trends and concerns.
? Performance Metrics:
? Meet daily and weekly goals related to response times, resolution efficiency, and customer satisfaction.

What We?re Looking For
? Communication Skills: Strong written and verbal communication skills.
? Problem-Solving Ability: Quick thinking and a solution-focused mindset.
? Technical Savvy: Comfort using chat tools, email, and customer management software (familiarity with Amazon Seller Central is a plus).
? Time Management: Ability to multitask, prioritize tasks, and meet deadlines.
? Adaptability: Willingness to learn new systems, policies, and procedures.
? Customer Service Orientation: Empathy and a focus on creating positive customer experiences.
? Self-Motivation: Ability to work independently and stay disciplined in a remote environment.

Compensation and Benefits
? Competitive Hourly Pay: $35 per hour.
? Remote Work: Work from anywhere in the world with a reliable internet connection.
? Health and Wellness: Comprehensive health, dental, and vision insurance.
? Retirement Savings: 401(k) plan with company match.
? Paid Time Off: Generous PTO and holidays to promote work-life balance.
? Growth Opportunities: Potential for advancement within the company.
? Training Provided: Gain valuable skills with training and support from your team.
? High school diploma or equivalent (Bachelor?s degree preferred).
? Previous experience in customer service, preferably in the travel or airline industry.
? Strong verbal and written communication skills.
? Proficiency in using computers, including familiarity with CRM systems and Microsoft Office.
? Ability to multitask and work in a fast-paced environment.
? Strong problem-solving skills and a customer-first mindset.
? Reliable internet connection and a quiet workspace free from distractions.