[Fully Remote] Customer Support Associate - CVS Health

CVS Health's fully remote, part-time jobs. Embrace the convenience of working from home, with no experience needed. Join our dedicated team, making a positive impact on healthcare from anywhere. Discover rewarding opportunities to contribute to the well-being of millions across the nation while enjoying the perfect work-life balance with CVS Health.

Exciting opportunity to be a part of our Specialty Mail Order Pharmacy! As a Pharmacy Service Representative, you will provide telephone support to patients receiving life sustaining specialty drug therapy.

You will be responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and revivifying benefits. You will also help our patients with translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers and/or... internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues.

Superb communication skills are needed in order to effectively interact with insurance companies, patients and internal partners to ensure the processing of specialty medications in a timely manner and to ensure that financial and clinical expectations are being met prior to fulfillment. If you like working in a fast-paced environment and demonstrating compassionate, genuine care for patients and customers, this job is for you!

Schedule:
Monday thru Friday 11 AM - 730 PM EST

Our application process is 2 simple steps:
1. Apply online
2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position

Apply!