Customer Support Agent

About Us:

Passes is the premier PG creator platform, where content creators can engage with their fans via messaging, live streaming, 1:1 calls, and more. Today?s creator economy allows anyone with an internet connection to share their talents with a niche audience and make a living doing so.

We?re a Series A startup founded by tech veteran Lucy Guo (cofounder of Scale AI worth >$7 billion). Passes has had explosive growth over the last year and is on track to pay out over $50m to creators in 2024.

Description:

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Support Agent. The ideal candidate will be responsible for managing DMCA takedowns, responding to customer and creator inquiries, improving content moderation pipelines, and solving payment disputes. This is a full time position, preferably located in Miami or Los Angeles.

Responsibilities:

• Manage DMCA takedown requests

• Respond to customer inquiries via email and live chat (Intercom)

• Review flagged content to ensure compliance with our content Community Guidelines

• Handle payment disputes from customers, including refunds, chargebacks, and identifying fraudulent activity

Requirements:

• Excellent communication skills, both verbal and written.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Strong attention to detail and ability to identify potential issues.

• Experience with DMCA takedowns, customer support, and chargeback management is a plus.

If you are a team player with excellent customer service skills, we encourage you to apply for this exciting opportunity. We offer a competitive salary, benefits package, and a collaborative work environment.

Benefits:

• The chance to work on a world-class team of former founders and engineers who have scaled companies to >$7.5b in value

• Competitive salary

• Unlimited PTO

• Occasional paid travel costs to events and off-sites.

Apply!