Customer Service Team Lead
Leading the way with legendary customer service is what we are known for! As a Customer Service Team Lead, you will ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.
Better together!This position is on-site, and we are looking for people who share our passion.
Position Responsibilities
? Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics
? Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success
? Provide feedback to management on processes improvements that increase efficiency and customer satisfaction
? Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching
? Handle escalated customer issues and provide weekly support for customer interactions
Minimum Requirements
? High School diploma or equivalent required.
? 3+ years of customer service experience
? 2+ years of experience in a leadership
? Effective communication skills
Powered by JazzHR
LaOPdxN9N6
Similar Remote Jobs
Customer Service Team Lead
Posted on: 27-12-2024 04:28
FedEx Customer Support Executive
Posted on: 27-12-2024 04:28
Remote Data Entry Specialist
Posted on: 27-12-2024 04:28
Fully Remote Account Representative
Posted on: 27-12-2024 04:28
Dunkin Donut &Baskin Robins
Posted on: 27-12-2024 04:28
Retail Customer Service Coordinator
Posted on: 27-12-2024 04:28
Retail Customer Relations Coordinator
Posted on: 27-12-2024 04:28
Entry level remote agent
Posted on: 27-12-2024 04:28
Non CDL Delivery Driver
Posted on: 27-12-2024 04:28
Entry Level Remote Agent
Posted on: 27-12-2024 04:28
Director ? CFN Global Business Integration & Transformation
Posted on: 19-11-2024 06:07
Jobs Walmart Distribution Center $27/Hour ?ysmartpros
Posted on: 16-11-2024 00:00
Virtual Front Desk Receptionist - Entry Level
Posted on: 14-02-2025 07:17
Amazon Live Chat Support Jobs Work From Home | WFH
Posted on: 09-08-2024 00:00
PATIENT TRANSPORTER (FULL TIME)
Posted on: 03-12-2024 06:00
Coding Appeals RN - Remote - Works M-F 8:30-5:00
Posted on: 16-07-2024 19:03
Remote Game Tester ? Hiring Immediately
Posted on: 14-11-2024 08:01
Community Health Worker - Remote in Virginia
Posted on: 02-01-2025 03:58
Part-Time Data Entry Specialist for Students | Remote Work | $15 per hour
Posted on: 22-09-2024 00:00
2025 Entry Level - Data Analyst - Manufacturing Systems
Posted on: 18-09-2024 00:00