Service Desk Specialist/Live Chat Agent

Job Title: Service Desk Specialist/Live Chat Agent

Location: Denver, CO/REMOTE

Candidate Must Be Local

Duration: 8+ Months

The candidate must be a resident of the State of Colorado.

This is a ?emote location from anywhere in CO?All remote work must be performed in Colorado.

We will not consider out of state candidates who are looking to relocate to Colorado for this position.

Work schedule:

Training Monday - Friday 9AM - 6 pm. 3 - weeks of training

Tuesday through Saturday 9 AM - 6 PM Permanent schedule after training

Job Description:

The Service Desk Specialist/Live Chat Agent provides critical assistance to keep the myColorado application running smoothly. We are seeking an individual that is passionate about technology and being part of a team helping others utilizing chat tools following closely the organizations standard operating procedures.

Responsibilities will include:
?roviding Tier I support and customer assistance for a mobile application.
?roubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems.
?nstall the myColorado software on supported devices following defined procedures, processes, and methods.
?mploy Incident Management procedures to enter tickets into the required tracking system.

Minimum Qualifications: ?ne year of professional experience in an occupational field related to the work assigned to the position including mobile application support.

OR
?ssociate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions:
?dditional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
?dditional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
?raining or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications: ?ira experience. ?TIL Certification. ?gile and scrum methodology experience. ?overnment work experience. ?pple and Google Play Store. ?se of diagnostic tools and knowledge of diverse range of mobile device makes and models.

Apply!