Virtual Call Center

Overview

The Virtual Call Center plays a critical role in providing exceptional customer service through remote channels. This position is essential in maintaining high levels of customer satisfaction and loyalty while representing the organization professionally and effectively.

Key Responsibilities
?andle incoming calls, emails, and chats from customers professionally and courteously
?ssist customers with product inquiries, account issues, billing questions, and technical troubles
?ollow communication scripts and handle objections skilfully
?dentify and escalate priority issues to the appropriate teams
?eet or exceed call quality standards, departmental goals, and performance metrics
?tilize CRM software to accurately document customer interactions
?eep updated on product knowledge and customer service policies
?dhere to virtual call center policies and procedures
?rovide feedback and suggestions for process improvement
?articipate in ongoing training and professional development
?anage multiple tasks simultaneously while maintaining attention to detail
?aintain a positive and professional attitude towards customers and colleagues
?dapt to changes in technology, procedures, and team structures

Required Qualifications
?igh school diploma or equivalent; associate's or bachelor's degree preferred
?roven experience in a customer service or call center environment
?xcellent verbal and written communication skills
?bility to remain calm and professional under pressure
?trong problem-solving and decision-making abilities
?bility to adapt to various customer personalities and scenarios
?nowledge of CRM systems and call center software
?asic computer skills and proficiency in MS Office
?xceptional time management and organizational skills
?bility to work independently in a remote environment
?trong attention to detail and accuracy in data entry
?atience and empathy in dealing with customer concerns
?lexibility to work variable shifts, including evenings and weekends
?ommitment to maintaining customer confidentiality and data security

Skills: customer service,communication,adaptability,time management,computer skills

Apply!