Technical Services Engineer I - Elevity
Gordon Flesch Company is a leading technology service provider in the Midwest, and they are seeking a Technical Services Engineer I to support diverse technology environments and assist with IT infrastructure needs. The role involves consulting on technology solutions, resolving technical issues, and maintaining network security and availability for clients. Responsibilities Consult with Elevity management and senior level consulting engineers on technology solution decisions and provide applicable recommendations Support diverse technology environments to include the server, workstation and general IT infrastructure needs of clients Support standard and industry-focused software applications Work out of Elevity Support Queues both Remotely and Onsite to resolve client technical issues Generate detailed network and technical documentation Provide responsive, professional and highly-personable support Perform internal and client-facing administrative tasks efficiently and reliably Solve challenging technical issues through completion with senior level Consulting Engineers Setup and troubleshoot server and desktop hardware Maintain with and troubleshoot Microsoft Server and desktop Operating Systems Install and administrate Anti-Virus, Anti-SPAM and backup software solutions Work with the Elevity operations, project management, sales team, technology partners, and clients in a generalist capacity Install and maintain network hardware and software Monitor networks to ensure security and availability to specific users Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations partnering with Senior Engineers as needed Complete company provided trainings and certifications Self-Schedule service calls on site/remote as needed for managed clients Complete monthly maintenance reports for assigned clients Skills High school diploma or equivalent required 1-3 years Service Desk experience or 1-3 years of IT consulting experience (server, workstation and network support) Network+ certification (or ability to obtain within one year) Experience with server and desktop hardware Experience with Microsoft server and desktop operating systems Experience with Active Directory- User Administrations, DNS Administration, DHCP Administrations, Group Policy Administrations Experience with antivirus, anti-spam and backup software solutions Knowledge of switching and routing technologies Basic Knowledge of Microsoft O365 and Azure Valid drivers license and access to a reliable vehicle in order to travel regularly to clients within assigned market area and occasional travel to other markets Ability to work a rotating on-call schedule in order to provide consistent client support Benefits Medical Dental Personal time Vacation time Holiday time Tuition reimbursement 401(k) 401(k) match A wellness program Volunteer hours And much more! Company Overview The Gordon Flesch Company is an office technology solutions provider . It was founded in 1956, and is headquartered in Madison, Wisconsin, USA, with a workforce of 501-1000 employees. Its website is