Support Engineer

Bruker Daltonics is one of the world’s leading analytical instrumentation companies enabling scientists to make breakthrough discoveries. They are seeking a Support Engineer responsible for providing first line technical support to field engineers and customers, maintaining spare parts inventory, and conducting on-site training. Responsibilities Responsible to provide first line technical support to field engineers and customers using technical documentation, telephone support and remote diagnostic tools Maintain spare parts inventory, applications lab equipment, and provide on-site customer and factory training Travel as necessary to support field operations and cross train field engineers Provide technical phone support to customers and field service personnel worldwide for Bruker AXS products Perform system repairs and maintain repair documentation of customer material and return to stock parts from the field Provide input and create service bulletins and other technical documentation Configure computers and peripherals as required Contribute to the development and delivery of service training classes Assist in the development and updating of technical maintenance manuals Work closely with Engineering and Manufacturing to resolve hardware and software problems in the field Ensure Corrective/Preventive Action Reports (CPAR) are submitted as necessary Ability to travel, as necessary to support field operations. Up to 50% travel Skills Ability to work independently and in a team environment Motivated self-starter Ability to handle multiple tasks effectively Excellent customer service skills with the ability to communicate clearly and effectively High level technical hardware and software skills related to complex instrumentation Strong competency with complex systems and technology to include electrical/electronics, mechanics, software, and chemistry technology 2- or 4-year degree in electronics, physics, chemistry, related sciences, or equivalent experience Military training in technical fields is a plus Benefits 401(k) with company match An employee stock purchase plan Medical and dental plans Life insurance Short-term and long-term disability insurance Employee assistance program Paid time off including vacation, sick time and holidays Company Overview Bruker Life Science Mass Spectrometry is a leading global developer and manufacturer of innovative scientific instruments that address the rapidly evolving needs of a diverse array of life sciences customers. It was founded in 1960, and is headquartered in Billerica, Massachusetts, US, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Bruker Daltonics has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2023, 2 in 2022. Please note that this does not guarantee sponsorship for this specific role.