[Remote] Regional Director Operations, PE-backed Veterinary Platform

Note: The job is a remote job and is open to candidates in USA. Chamberlain Advisors is conducting an executive search for a Regional Director of Operations for a private equity-backed veterinary hospital platform. The role involves leading operations across multiple sites, fostering a high-performance culture, and driving growth through operational excellence and partnership with hospital leadership. Responsibilities • Building strong, trust-based relationships with veterinarians and hospital leadership to support recruiting, training, and retention efforts • Leading through influence and partnership to foster accountability, service excellence, and a culture aligned with the company’s strategic mission • Providing mentorship, coaching, and development programs for managers, administrative staff, and hospital teams • Maintaining regular communication to review practice performance and drive continuous improvement • Facilitating collaboration and community-building within markets and across the region • Investing time in the field to engage with hospital teams, building trust and fostering engagement • Owning and managing P&L responsibilities while setting and exceeding financial targets in partnership with site leaders and regional managers • Analyzing key business drivers such as volume growth, service mix, pricing, and margins to identify opportunities for improvement • Employing structured management processes to diagnose operational challenges and develop actionable plans • Leading financial and operational reviews with hospital leadership to drive transparency, accountability, and results • Prioritizing initiatives based on impact and urgency to balance immediate operational issues with long-term strategic goals • Supporting onboarding and integration of newly affiliated veterinary practices with minimal disruption • Collaborating with cross-functional teams (marketing, recruiting, HR, finance) to execute growth initiatives including scheduling optimization, client retention, and site expansion • Managing capacity planning, succession, and recruitment strategies for veterinary providers and hospital staff • Leading change management and continuous improvement projects to increase operational efficiency, team productivity, and customer experience • Developing and monitoring capital budgets and ROI analyses to support expansion and resource allocation decisions • Forecasting future business needs and contributing to strategic planning at hospital, market, and regional levels Skills • Minimum 5 years of multi-site operational or management experience in fast-growth healthcare services, with veterinary experience considered a strong plus • Proven track record managing P&L, budgeting, personnel, and building high-performing teams across multiple locations • Strong analytical skills with the ability to assess complex, ambiguous data and make actionable strategic and operational recommendations using tools like Excel, PowerPoint, and Tableau • Exceptional communication skills, both verbal and written, with executive presence and ability to influence at all levels • Demonstrated success implementing scalable processes in partnership with senior leadership to achieve company goals • Highly organized, detail-oriented, and able to manage competing priorities in a fast-paced environment • Collaborative mindset with proven ability to build relationships and work effectively across practice-level teams and corporate functions • Self-motivated and capable of working independently with minimal supervision • Comfortable spending significant time in the field (50-75% of time) to engage with and support veterinary practices. Education Requirements • Bachelor’s degree required; Master’s degree (MBA or related) highly preferred Company Overview • Chamberlain is a talent acquisition firm for organizations that seek human capital differentiation. It was founded in 2016, and is headquartered in Chicago, Illinois, US, with a workforce of 51-200 employees. Its website is http://www.chamberlainadvisors.co.